Privacy Policy
Tawaqly (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information.
This Privacy Policy describes how we collect, use, disclose, and protect information obtained through our website and mobile application (collectively, the “Services”).
It applies to both Customers (who request car cleaning services) and Providers (who offer those services through the platform).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information depending on your role:
1.1 For Customers
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Account Information: Name, email address, phone number, and payment details.
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Car Details: Vehicle make, model, year, and other relevant information.
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Location Data: The address or GPS location where the service will be performed.
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Service Details: Type of cleaning service, date, and time of booking.
1.2 For Providers
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Account Information: Name, email address, phone number, and verification details.
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Operational Information: Service areas, availability, and earnings-related data.
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Device and App Usage Data: Information such as device type, app version, and performance data used to enhance reliability and support.
1.3 Automatically Collected Data
We may collect technical information automatically, including device identifiers, IP address, browser type, and usage statistics to improve functionality and security.
2. Purpose and Use of Information
We collect and use personal information for the following purposes:
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To create and manage your account on the Tawaqly platform.
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To process, fulfill, and manage customer service bookings.
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To facilitate secure and efficient communication between customers, providers, and our operations/support team.
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To verify provider identities and ensure service reliability.
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To process payments, transfers, and refunds.
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To send important service-related notifications, job updates, or policy changes.
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To improve our Services, app functionality, and user experience.
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To send promotional offers or updates (only if you have explicitly opted in).
Important: Provider phone numbers are required for verification and communication purposes related to their services. Phone numbers are used exclusively by Tawaqly’s operations and support teams and are not shared publicly or with customers.
3. Legal Basis for Processing (GDPR Compliance)
Where applicable, we process your personal data based on the following legal grounds:
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Your consent (e.g., for marketing or location services).
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Contractual necessity (e.g., to provide and manage bookings or payments).
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Legitimate interests (e.g., fraud prevention, platform improvement, internal operations).
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Legal obligations (e.g., compliance with tax or regulatory requirements).
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data.
Information may be disclosed only under the following circumstances:
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To Service Providers: Limited data shared with cleaning providers to fulfill a customer’s booking.
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To Third-Party Partners: Such as payment processors, analytics services, or communication tools—solely for operating and improving our Services.
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Legal Compliance: When required by law, court order, or governmental authority.
All third parties that receive your data are contractually obligated to protect it and use it only for the intended purpose.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
When data is no longer required, it will be securely deleted or anonymized.
If you delete your account, your phone number, payment data, and other personal information will be permanently removed from our systems within a reasonable timeframe, except where retention is required by law (e.g., financial records).
6. Data Security
We use industry-standard security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
Sensitive data, such as payment information, is encrypted and processed via secure, compliant payment gateways.
Despite these measures, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
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Access: You may request a copy of your personal data held by us.
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Correction: You may update or correct inaccurate or incomplete information.
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Deletion: You may request deletion of your personal data, subject to legal or contractual limitations.
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Withdrawal of Consent: You may withdraw consent for optional features (such as marketing messages).
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Data Portability: You may request your data in a structured, commonly used electronic format.
To exercise these rights, please contact us at [[email protected]].
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze app performance, and remember preferences.
You can disable cookies in your device or browser settings, though some features may not function properly if disabled.
9. Children’s Privacy
Our Services are not intended for children under the age of 18.
We do not knowingly collect personal data from minors.
If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
All updates will be posted within the app and on our website, with the revised date clearly shown.
Your continued use of the Services after any update constitutes your acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: